In this era of globalization and increasingly competitive, requires each company to make changes in all areas to compete in providing the best service to consumers.

This service is effective communication. There are several things to consider are:

• Ability to communicate orally and in writing for it to express the idea of your self
• Communicate your ideas in simple and clear
• Always confidence speaking in public places
• Always prepare everything before making important decisions, including the collection of internal and external meetings.
• The emphasis in all discussions and may receive input from members, many have heard that the person who felt he appreciated the discussion.